The white spaces of organizations occur on
organization charts between internal departments,
in contractual ambiguity and regulatory complexity.
They are places where
functional misunderstandings occur,
communication falters, roles change, priorities conflict,
rewards are unclear, risks are unknown, and
managers sometimes see threats to their careers
that outweigh the opportunities.
We work in those white spaces to
define problems so they can be solved,
design solutions so they can be implemented, and
structure implementation so it can be managed.